Scentroid's Quality Policy & 24 Month Warranty

Scentroid is committed to provide our customers with the highest quality products & services. We use established best practices of our industry to meet or exceed your quality expectations. To achieve these objectives and meet the requirements of our customers, we aim to:
 

• Empower our clients with vast in-depth knowledge, state-of-the-art instruments, and extensive customer support.

• Strive in every aspect of our operation to put our client first and use our research expertise to develop the most innovative and effective products and services in the sensory industry.

• Ensuring the customer needs and expectations are determined and fulfilled with the aim of achieving their utmost satisfaction.

• Striving to deliver products on time with zero defects.

• Training all members of staff in the needs and responsibilities of our quality management system (QMS).

• We strive to continuously improve the effectiveness of the quality management system (QMS) by maintaining, monitoring, reviewing, auditing and enhancing our compliance to ISO 9001:2015

• QMS shall be communicated throughout the organization as well as the system of identifying, reporting, investigating and resolving all non-conformances and taking action to prevent recurrences.